Tel: 01691 648016
"The wood in these products comes from a well managed forest independently certified in accordance with the Rules of the Forest Stewardship Council.
CU-FM/COC-806467

FSC Trademark © 1996 Forest Stewardship Council A.C.

Orders and Enquiries

Contacting us

We aim to provide a personal service to all of our customers. We will be pleased to hear from you by telephone, email or post if you wish to place an order, to request a quotation or to raise a query about any of our products or services.
     Telephone : 01691 648016
     Email: email
     Post: Edistone Limited, Llanfyllin, Powys SY22 5ER

There will be times during the week when we are working in the forest and are unable to answer the phone. Please leave a message and we will usually come back to you before the end of the day, possibly the evening.

For the Firewood delivery service, we will carry out a free on site-survey to agree a location for the wood store that is convenient for you but also practical for us to deliver the log boxes. 

Delivery

Log stores are delivered as self-assembly kits complete with all fixings. The illustrated instructions are sent separately by email at the time of delivery.

Log stores can be delivered only to addresses in mainland England, Wales and Scotland. If you require delivery to one of the islands, we can deliver to a mainland address of your choice but you will be responsible for any onward delivery by ferry.

As the log store kits are quite heavy (a Classic A kit weighs around 75kg), it is wise to be present when the delivery arrives as the delivery vehicle is invariably single-manned. If it is not possible to be there, the driver will only be able to drop the consignment where the vehicle can reach.

The Classic A log stores are usually in stock and delivery is arranged on a day of your choice as soon as payment has been received. The delivery window is 8am to 6pm Monday to Friday. Delivery on a Saturday or at a particular time in the day can be arranged at a cost premium, which will be agreed at the time of ordering.

A convenient delivery day for Custom log store delivery will be arranged with you as it is being manufactured. A single bay log stores will come in two packs whereas a two-bay log stores will be in four packs. Any one pack may weigh up to 80kg.

If any visible damage has occurred on its way to you, please contact us immediately before opening any of the packs. We will arrange for the damaged pack to be returned and rectified.

Ordering and payment

When placing an order, we will request a postal address and telephone number for the invoice, a delivery address with its telephone number (if different from the invoice address) and your email address. We will then issue an invoice by email and provide details for making payment. All invoices will be in pounds sterling. Invoices can be settled either by debit card or internet banking; whichever is most convenient for you.

The invoice for a Classic log store will be for the full amount.

The initial invoice for a Custom log store will cover the deposit only. The accompanying email will give the full price, confirm the dimensions and type of log store ordered and confirm the promised delivery date. An invoice for the balance will be issued three weeks before the planned delivery date with payment due ten days before that delivery date.

Refunds and cancellations

To date, we have had a very high level of customer satisfaction with our log stores.

However, if one of our Classic products fails to live up to the quality you expect when it is unpacked and assembled, contact us immediately and we will work out with you how to resolve the difficulty. If necessary, we will arrange for the product to be collected and provide you with a full refund. Please keep all of the packaging until you are happy with the product you receive.

All of our Custom products are erected and checked before packing and shipment. If there is any shortcoming with any Custom product that has been made especially for you, we will do whatever we can to rectify the problem.

Orders for stock Classic log stores can be cancelled up to two days before delivery and a full refund provided. After that date, the log store will be on its way to you.

Orders for Custom log stores can be cancelled only up to ten days before the planned delivery date and a full refund will be provided. After that date, we will have started manufacture specifically for you and no refunds will be provided.